Please fill out the claim form in case you’ve experienced an unsuccessful transaction on one of our ATMs:

  • You’ve bought coins but haven’t recevied them to your wallet
  • You’ve sold coins but haven’t received cash
  • You’ve sold coins but have forgotten to pick up the cash

Refunds take between 1-2 days in case there’s nothing unusual in the transaction.

Claim form

6 + 11 =