Please fill out the claim form in case you’ve experienced an unsuccessful transaction on one of our ATMs:

  • You’ve bought coins but haven’t recevied them to your wallet
  • You’ve sold coins but haven’t received cash
  • You’ve sold coins but have forgotten to pick up the cash

Refunds are handled only during business days and will take between 1-2 business days in case there’s nothing unusual in the transaction. 

Claim form

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