Here you’ll find answers to the Frequently Asked Questions. If you cannot find an answer to your question from here, please contact our customer service.

Who can use Bittimaatti?

Bittimaatti ATMs are available for use to the citizens of the following countries:

  • EU countries
  • Albania
  • Algeria
  • Andorra
  • Australia
  • Brazil
  • Canada
  • Egypt
  • Hong Kong
  • Iceland
  • Israel
  • Japan
  • Kosovo
  • Liechtenstein
  • Monaco
  • Norway
  • San Marino
  • Serbia
  • Singapore
  • Switzerland
  • Thailand
  • Turkey
  • United Kingdom
  • Ukraine
Bittimaatti didn't give me my crypto funds, what should I do?

If for one reason or another the ATM doesn’t send you the crypto you have just bought, please fill out a claim form.

We process claim forms on weekdays from 9 am to 3 pm.

Bittimaatti didn't give me my cash, what should I do?

If for one reason or another the ATM doesn’t give you cash after you’ve sold coins, please fill out a claim form.

We process complaints on weekdays from 9 am to 3 pm.

Please notice that the selling of coins will fail if you don’t send enough coins to the ATM. Consider the transaction fees of your own wallet application when using our ATMs.

Bittimaatti sent the crypto funds to a wrong address, what should I do?

If you’ve created new addresses in your wallet and you’ve accidentally sent the crypto to some of the old addresses, the transaction should arrive to your wallet normally. Old cryptocurrency addresses do not disappear, as long as you have access to the corresponding wallet.

Please be careful when using the ATMs and remember that an inserted bill is a binding buying decision. Crypto sent to a wrong address cannot be refunded to the customer in any way.

I forgot to pick up my cash after selling coins, what should I do?

When you’re selling coins with Bittimaatti, sometimes the ATM asks a phone number to which it’ll send an SMS once you can withdraw the cash. This usually happens with bigger withdrawals.

After receiving the SMS, you have one day (24 hours) of time to go and pick up your cash. If you forgot to do it, or simply didn’t have time, please fill out a claim form.

We will refund you as soon as we have revised the transaction. The refund takes 1-2 days in case there’s nothing unusual in the transaction.

Does Bittimaatti have limits in selling or buying?

Bittimaatti does not have outright restrictions for users. However singular customer transactions or overall use may be investigated further on a case-by-case basis, which would lead to restrictions in use during the investigation.

Does Bittimaatti have enough balance?

If you’re going crypto-shopping  but you’re having doubts on if the ATM has enough balance, you can check the balance from here before going to the ATM.

Scroll down the page to “Locations” where you’ll find the maximum single transaction balance available and status of each ATM in Finland. If the status is Online, the ATM works normally. However, if the status is Offline, that particular ATM is momentarily out of order.